Note: This applies to all the error codes shown in Device Manager except error Code 28 (drivers for the device aren’t installed). The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.įind the error code on your Windows 11 PC and then note it.įor the error code you see, follow the troubleshooting steps described in Error codes in Device Manager in Windows. You're connecting your USB4 device or dock to a dock that doesn't support USB4. You're using a cable that doesn't support USB4. The attached device might have limited functionality because it's not using USB4. Your device or dock supports USB4, but it's plugged into a port on your PC that doesn't support USB4. Make sure you use the cable provided by your device or dock manufacturer or a certified USB4 cable.Ĭonnect your USB4 device or dock directly to your PC or only to USB4 docks. Make sure your PC supports USB4 to get the best experience from the attached USB4 device or dock. Make sure the USB4 device you're connecting to is supported by your PC. MHL device functionality might be limited Thunderbolt device functionality might be limited USB device functionality might be limited USB4 device functionality might be limited Here are some USB-C notifications you might receive if there’s a problem: The monitor is a Benq V2210, the computer is a Lenovo 15IMH5 82BC001PMZ.Note: If you're having trouble downloading photos, see Import photos and videos from phone to PC. However, he is adamant that she buy a USD 250 dock and we want to see if a cheaper option is possible first. The reason we know it's the screen and not the gpu that died is that her company's tech person tested it out with a dock at the office and it could output to his monitor. In addition, because of Covid, it's hard to borrow a different monitor to test out if it's a monitor issue.Įdit: a few more things I forgot to mention. I know based on previous experience that buying cables online is always a bit of a quality control roulette, and there's always the possibility that the cable we bought should work in theory but is just a dud. Would a usb-c to hdmi adapter dongle (such as this one from Anker) plus a plain-old hdmi cable actually be doing anything different and would it give a different result? We purchased a usb-c to hdmi cable but the monitor got no signal even though the cable was described as Thunderbolt-compatible. The laptop has two USB-C ports that are described as Thunderbolt 3 ports with Display Port 1.4 capability by the manufacturer. The screen on my gf's laptop just died and so we're trying to figure out what sort of adapter cable to buy to hook it up with a 2010 hdmi monitor.

Hdmi to thunderbolt adaptor